Privacy Policy | English New Zealand

This Privacy Policy was last updated on 14 August 2018.

We at English New Zealand respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.

By using our Services, you (the “User”) agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.

We do not and will never disclose any personal information you provide to us to any outside parties without your permission, unless it is necessary for us to do so in order to carry out our service to you or otherwise as required by law.

Owner and Data Controller

English New Zealand
PO Box 35283, Christchurch 8640, New Zealand
Ph: +64 3 383 7153
Email: admin@englishnewzealand.co.nz

Types of Data collected

The types of Personal Data that this Website collects, by itself or through third parties, are: title, first name, last name, company name, phone/fax number, email address, nationality, length of study, course and location interested in, agency name, membership of associations, job title and student referrals (where relevant), where the enquirer heard about English New Zealand, general message information provided by the enquirer, Cookies and Usage Data.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.

Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which the Owner is subject;
processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or enquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required for the purpose it has been collected for.

Therefore:

Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Contacting the User, Analytics, User database management, Displaying content from external platforms and Heat mapping and session recording.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Analytics

The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
We use Google Analytics software to help measure traffic patterns to, from, and within our website. This service is used to anonymously aggregate website statistics such as number of page views, the number of visitors, time spent on our site, browser types, and common entry and exit points into and from the website.
Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Google AdWords conversion tracking (Google Inc.)

Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on this Website.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Privacy Shield participant.

Online Advertising

We use third-party advertising services like Facebook and Google’s ad services, and other ad networks and ad servers to deliver advertising about our Services on other websites and applications you use. The ads may be based on things we know about you, like your Usage Data and things that these ad service providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services and may be tailored to your interests.
Depending on the types of advertising services we use, they may place cookies or other tracking technologies on your computer, phone, or other device to collect data about your use of our Services and may access those tracking technologies in order to serve these tailored advertisements to you.

Contacting the User

Contact form (this Website)

By filling in the contact form with their Data, the User authorises this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
The User understands that their information will be shared with our member schools.
Data is automatically deleted from the website Content Management System after 30 days.
Personal Data collected: first name, famiy name, nationality, email address, type of course interested in, location of study, length of course, where you heard about English New Zealand and any other general message information supplied.

Become a Retailer/Agent form (this Website)

By filling in the Become a Retailer form with their Data, the User understands that their information will be shared with our member schools. If indicated, information will also be used to subscribe the User to our newsletter. See Third Parties section below.
Personal Data collected: retailer name, address, location (country), website, phone/fax, profile, retailer association memberships, number of students referred to New Zealand, title, given name, family name, job title, email address.

Enquire Now form (this Website)

By filling in the Enquire Now form with their Data, the User understands that their information will be shared with our member schools. See Third Parties section below.
Personal Data collected: first name, family name, nationality, email, type of course interested in, length of course, general message information supplied.

Newsletter Subscribe (this Website)

By filling in the newsletter subscription form with their Data, the User understands that their information will be used to subscribe them to our newsletter. The User can of course, unsubscribe at any time. See Third Parties section below.
Personal Data collected: retailer name, address, location (country), website, phone/fax, profile, retailer association memberships, number of students referred to New Zealand, title, given name, family name, job title, email address.

Platform services and hosting

These services have the purpose of hosting and running key components of this Website, therefore allowing the provision of this Website from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management– that imply the collection and handling of Personal Data.

Orbit CMS (Apex Digital Ltd.)

Orbit CMS is a platform provided by Apex Digital Ltd, that allows the Owner to build, run and host this Website.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of storage: New Zealand – Privacy Policy.

Third Parties

MailChimp (The Rocket Science Group LLC)

If you have opted in to receive our newsletter directly or have signed up for our newsletter via our retailer/agent enquiry form, we will:

Collect and store information including your retailer name, address, location (country), website, phone/fax, profile, retailer association memberships, number of students referred to New Zealand, title, given name, family name, job title, email address.
Send you our latest newsletter
Possibly share your personal information with our member schools – please see information re Member Schools below
Action any requests to update your preference or your personal details – you can request this from the link at the footer of the newsletter that we send you
Action any requests to opt-out of future communications – you can request this from the link at the footer of the newsletter that we send you
Place of processing: United States of America – Privacy Policy.

Member Schools

ABC College of English – Privacy Policy
Ara Institute of Canterbury – Privacy Policy
Auckland English Academy – Privacy Policy
Auckland Institute of Studies – Privacy Policy
Bridge International College – Privacy Policy
CCEL – Privacy Policy
Schools – Privacy Policy
EF International Language Campus Auckland – Privacy Policy
Kaplan International Languages – Privacy Policy
Language Schools New Zealand – Privacy Policy
LSI – Privacy Policy
Languages International – Privacy Policy
Mount Maunganui Language Centre – Privacy Policy
Nelson English Centre – Privacy Policy
New Horizon College – Privacy Policy
NZLC – Privacy Policy
Rotorua English Language Academy – Privacy Policy
Seafield School of English – Privacy Policy
Southern Lakes English College – Privacy Policy
University of Otago Language Centre – Privacy Policy
Waikato Pathways College – Waikato University Privacy Policy and StudyGroup Privacy Policy
Worldwide School of English – Privacy Policy

Links to other websites

This Website contains links to other sites. Please be aware that we are not responsible for the accuracy or the privacy practices of such sites. This privacy policy applies solely to information collected on this Website.

Further information about Personal Data

OneDrive (Microsoft)

The Data entered in the contact forms is stored in OneDrive for the purpose of servicing your enquiry and for customer history.
This data is stored indefinitely or until it is requested to be deleted by the Owner.
We share your personal information with our member schools as applicable – please see information re Member Schools above.
Personal data collected
- Contact form: first name, famiy name, nationality, email address, type of course interested in, location of study, length of course, where you heard about English New Zealand and any other general message information supplied.
- Become a Retailer/Agent form: retailer name, address, location (country), website, phone/fax, profile, retailer association memberships, number of students referred to New Zealand, title, given name, family name, job title, email address.
- Enquiry form: first name, family name, nationality, email, type of course interested in, length of course, general message information suppied.

The data privacy statement of Microsoft can be found under the following link: Privacy Policy

Social Media Channels

We may collect your Data when you engage with our online communities. This includes when you click on advertisements, interact with our social media pages, submit content, leave reviews, or otherwise enter information into comment fields, blogs, message boards, events, and other community forums sponsored by or affiliated with Facebook, Instagram, Linked In, and YouTube. Please note that our community forums are public, so we recommend that you exercise care in deciding what information and content you wish to disclose.
Personal information that is gathered directly from interactions on Social Media sites such as Facebook and Google+ is handled in accordance with the GDPR. Chat history is deleted, and the formal connection is held via email or telephone.

Children
We do not knowingly collect Personal Data online from children under 16 (note that the minimum age may vary based on country/region, and on local law). If you become aware that a child has provided us with Personal Data without parental consent, please contact us. If we become aware that a child under 16 has provided us with Personal Data without parental consent, we will take steps to remove the data.

The rights of Users

For EEA users
The Owner uses, processes, and stores Personal Data, including those listed in the “Types of data collected” section, as necessary to perform our contract with you, and based on our legitimate interests in order to provide the Services. We rely on your consent to process Personal Data to send promotional emails and to place cookies on your devices. In some cases, the Owner may process Personal Data pursuant to legal obligation or to protect your vital interests or those of another person.

Individuals located in the European Economic Area (EEA) have certain rights in respect to their personal information, including the right to access, correct, or delete Personal Data we process through your use of the Site, Software, and/or Services. If you’re a User based in the EEA, you can:

Withdraw your consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
Access your Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of your Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it. Have your Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Receive your Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Additional information about Data collection and processing

Legal action
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.

The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about Users’ Personal Data
In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance
For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Website and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the top.